Order Fulfillment:
 
- Provider: All orders placed through our website are fulfilled by Amazon Logistics, our third-party fulfillment provider.
- Processing Time: Orders are typically processed within 1-3 business days. Once your order is processed, an email confirmation will be sent to the email address provided at checkout.
 
Shipping and Delivery:
 
- Shipping Options: Various shipping options are provided at checkout, each with an estimated delivery time and cost, to best accommodate your needs.
- Tracking: Upon dispatch, you will receive a shipment confirmation email with the tracking number of your package.
- Delivery Time: Although we utilize Amazon Logistics for reliable and timely deliveries, please note that shipping times may vary based on your selected shipping option and destination.
- International Orders: For international orders, additional charges such as customs fees, import taxes, or duties may apply and are the responsibility of the recipient.
 
Order Issues:
 
- Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us immediately at Support@AIMSTEAMProducts.com., providing your order number and a photo of the issue, so we can swiftly rectify the situation.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly to file a claim.
 
Customer Service:
 
- Assistance: Should you need assistance regarding order status, shipping, or any other inquiries, feel free to contact our customer service team at Support@AIMSTEAMProducts.com.
- Hours of Operation: Our customer service team will response to all inquiries within 48 hours, usually much sooner.
 
Disclaimer:
 
- Our fulfillment policy is subject to change without notice.
- The delivery timeline and order management after dispatch are under the responsibility of Amazon Logistics and the chosen carrier.
 
Contact Information:
 
For any further inquiries, suggestions, or issues, please do not hesitate to contact us at: CONTACT